Privacy

Who we are

Helix builds and runs systems that reply, qualify and book for businesses in the GCC and MENA. This page explains what we hold when you talk to us or use a system we run for you.

What we keep

When you book a discovery call, we keep the name, business, city, WhatsApp number and note you send us.

When a system is live, we keep the conversations, bookings and hand-offs needed to run it, plus the account details of the people you invite.

How we use it

We use it to reply to you, to run the system you asked for, and to show your team what happened. We do not sell your customer list.

How long we keep it

We keep conversation and booking records for the period written in your agreement. When that period ends, we delete them or return them to you.

Who else sees it

We share what is needed with the phone, WhatsApp, calendar and hosting providers that run your system. Those providers are named in your agreement.

Your team sees the conversations and bookings in your dashboard.

Your choices

You can ask for a copy of what we hold, or ask us to delete it, from the contact page. Customers of your business can ask you, and we will help you answer.

How it is protected

Each client workspace is kept separate from the others. Records are protected while they move and while they are stored. The exact controls are described in your agreement.